Our Price Guarantee
* If you find a lower price on an identical stocked product locally we will beat it by 15%.
Excludes trade and special quotes, stock liquidations and commercial quantities.
If you find the same product cheaper from another Mitre 10 store or online at www.mitre10.co.nz we'll match that price. The in-store price may be lower than that advertised.
Here’s how it works, and what you need to know.
Step 1: Check your eligibility
Your product must:
- Be identical: Same brand, model, size and specifications.
- Be locally stocked: Available for same-day delivery or pickup in your local area.
- Be in stock and available: The product must be in stock and showing the lower price when the claim is checked by in-store staff or online. If you submit a claim outside business hours, the product must still be available at the lower price on the next working day. If there’s a delay on our end, we’ll do our best to approve the claim where possible.
Step 2: Provide further information
To make a claim you'll need to provide proof of the lower price. This could be:
- A link to the competitor’s website.
- A screenshot showing the price, product details, and availability.
- A printed or digital quote.
Step 3: Claim in-store or online
Your product must:
- In-store: Visit your nearest Mitre 10 and show the proof to our team. We’ll verify and beat the price on the spot if the eligibility is met.
- Online: Submit your claim via our Price Guarantee form. Once submitted, you’ll receive a confirmation email to acknowledge receipt. We’ll do our best to process your submissions as soon as possible. Once we have verified your submission, you’ll receive a promo code within 24 hours to use at checkout.
Things to note:
Key terms explained:
- Identical product: The product must match exactly – same brand, model, size colour and specifications.
- Eligible competitors: Local retailers with physical stores in New Zealand or verified online competitors offering delivery or pickup within your local area.
What’s not included?
Our Price Guarantee does not apply to:
- Bulk purchases or commercial quantities.
- Products on clearance, liquidation or special quotes.
- Competitor membership discounts or promo codes.
For further details, see our FAQ's below.
FAQ's
Using Mitre 10's Price Guarantee:
If you find an example of one of our competitors having lower pricing on a particular product, please bring that evidence to your local Mitre 10 store. Current catalogues and website listings are preferred so we can easily check our competitors' pricing. Alternatively, you can contact us by completing the online form.
Yes, the Mitre 10 store at which you use our Price Guarantee must have the relevant product in-stock. When you make a Price Guarantee claim via our online form, we will ask you to confirm the Mitre 10 store that is local to you so that we can confirm stock criteria as well as proximity to the competitor for same day collection or delivery. The Price Guarantee does not apply to any special orders of product made for a customer.
Yes you can - please contact us by completing the online form. Our team will review your request and, if approved, we will email you with a special promo code that you can use on www.mitre10.co.nz. This will be a single-use promo code which must be used online within 24 hours of issue, subject to stock availability.
Mitre 10 competes in a competitive market where we respond to our competitors' price changes. This helps to ensure that our customers get the best possible value. Occasionally, our in-store price will be lower than our publicly advertised price. In those circumstances, our in-store price will be used for the purpose of the Price Guarantee.
Eligibility for Mitre 10’s Price Guarantee:
Yes. Our Price Guarantee applies to products that our competitors (including online businesses) have available for same day delivery to you or collection by you. If you are price matching between Mitre 10 stores, both stores must be located in the same area so that same day collection or delivery would be possible. GST and any delivery charges will be taken into account so we are comparing the total price of our competitors' product.
For the Price Guarantee to apply, the product must be the same make, model and colour, including being a new-boxed product. Any products sold with 'bonus items' or similar can only be compared against identical products sold by our competitors (i.e. with bonus products). Variability in timber products may result in some claims being declined.
Exclusions from Mitre 10’s Price Guarantee:
On account (credit and cash) purchases from Mitre 10 and our competitors are excluded, as are special quotes issued by our competitors. Clearance stock, stock liquidations and the purchase of commercial quantities from our competitors are also excluded. If you buy via mitre10.co.nz and choose Home Delivery, the cost of delivery will be additional to the agreed product price.
Special quotes are quotes issued by our competitors that contain discounted or preferential pricing for an individual or specific type of customer. Most commonly, special quotes are issued in relation to bulk purchases of building materials or other goods for a specific project or job. Another example would be a competitor "first time customer" discount offer on products generally.
Occasionally our competitors will make a decision to sell particular products at a heavily discounted price in order to clear that stock. Sometimes stock liquidations occur when a business is closing down or no longer wishes to stock a particular line of products. Regular promotions or sales of products by our competitors are not usually considered to be stock liquidations.
Mitre 10 considers commercial quantities to be quantities of a product that are in excess of what is reasonably needed by one household. When approving an online Price Guarantee claim, we will set a maximum quantity for the item being purchased based on what we consider reasonable for a single household.
Any products sold with installation included in the total price are excluded from our Price Guarantee. For example, a heat pump with installation included in the total price, is not eligible for the Price Guarantee.
Payment and Promotions:
Yes, our Price Guarantee can be used when paying by gift card, AfterPay and similar methods. Please note that on-account transactions (cash and credit) are excluded from our Price Guarantee.
Other:
Occasionally retailers make typographical mistakes with their pricing – for example, the correct price of a product may be $199, but their website says it's $1.99. Where it's an obvious error like that, our Price Guarantee won't apply.
Yes you can. The cost of delivery will be additional to the agreed product price and your order will be delivered by the store closest to your delivery address who has stock. This may not be the store that you originally price matched against but you will still pay the agreed product price.
If you are unable to resolve your complaint with your local store, please get in touch with Mitre 10's CustomerCare team.
